Sell Yourself an Hour a Day

Ever wonder how some people seem to know so much? Here’s one strategy from someone who I think we’d all agree has figured out a thing or two in the business world. While his full approach may not be a great fit for our businesses with change orders, weather delays, and just plain old difficult customers, the part about setting an hour a day aside for yourself really struck a cord for me. Read on, and see if you agree, and then figure out when and how to work it into your schedule.

The Warren Buffet Formula – How to get Smarter

 

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The Ebb and Flow of Leadership

As leaders, we’re all striving to be the best we can be, and get the best out of our teams as well. What would you say if i told you there’s a simple shift in your approach that could help you get there without making any drastic changes?* Here’s an interesting study that yielded three simple steps that we can all focus on to get our teams to peak performance. Here’s to getting into the flow…

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The Holy Grail of Leadership – Finding Flow

 

* There’s a small chance that this may not be a simple shift for absolutely everyone who reads this post. #justsayin

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Is Your Business Fully Focused On Your Customers?

Unfortunately, it is a well-known fact that customer service is a dying art, but for those of us smart enough to pay attention, this also presents us with an opportunity to set ourselves apart from the crowd. No need to add infostructure, raise your prices, or work longer hours, all you have to do is be friendly and helpful (and make sure everyone else at your company is doing the same).

Just think, when was the last time you called a “customer service” number and got a live person who helped you within a reasonable amount of time? As small business owners, we all have the option to make our interactions personal, and in choosing to do so, also make the customer experience a pleasant one. Happy customers tell their friends… which leads to more work… which leads to more happy customers… I think you get the idea.

Below are some great tips on delivering top of the line customer service, and once you’re done reviewing the list, take a minute to re-evaluate your current systems for possible improvements. Here’s to leaving all of your customers with a smile on their face.

 

10 Characteristics of a Customer Focused Business

 

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Why You Should Consider Reinventing Your Company

When was the last time you evaluated how you run your business, who your ideal customer is, and what you have to offer them? During the crash and rebuild of 2009, many of us had to regroup and reorganize to stay afloat, but what we may not have realized is that, since then, reinvention has become the name of the game. For more insight, read the article below, which includes a TEDTalk for those of you who might prefer the video version. “To hold on, let go…”

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Why You Must Reinvent Your Company Every 3-5 Years

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Building A Team of Decision Makers

Are you looking to strengthen your team as well as build future leaders? Here’s a great article with six great tips on what the up-and-coming workforce is really looking for in a boss and a company, and what you can do to empower your employees to reach their full potential. Go Team!!

The Secrets to Building A Team of Decision Makers

 

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That “Little Something Extra”

We’ve all been there, someone walks into a crowded room and instantly draws everyone’s attention. Success just seems to exude from their pores, but no one can figure out exactly what they have that we don’t . Here’s and interesting article and study that have taken some of the guess work out of the difference between hard work and success. Seems there is that “little extra something” that highly successful people possess, and now that we know what it is, we can all strive to reach a little higher and become even better leaders.

The One Skill Most Entrepreneurs Need, But Often Overlook

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Leading With Compassion

As business owners, we all have times in which we have to deal with a mistake made by an employee. Some are minor, and some could end up costing us a project or a customer if not handled properly, but what’s your approach when dealing with the employee to make sure the mistake isn’t repeated? Most of us are pre-programed to reprimand or voice our disappointment, but what would happen if you tried showing compassion instead? This study revealed some interesting results and offers a different perspective on what it takes to be the best leader you can be.

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Choosing Compassion over Toughness

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Top Ten Secrets of Great Leaders

With the focus of this year’s Advanced Shop Talk (AST) on leadership, this “top ten” list will help you to reflect on your leadership style and possibly identify areas to focus on in the coming months. At the essence of all great leadership is great communication, and we hope to see you in Providence this July, not only to learn from your peers, but to share your experiences to help others learn and grow as well.

Ten Communication Secrets of Great Leaders

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Taking Control of Your Time

With the exterior season now in full swing, it seemed like the perfect time to share some time management tips. We know that when all of the gears turning at full speed, it’s easy to get distracted by things that seem “urgent”. However, the true secret to getting through the truly important items on your to do list each day is managing your time wisely. Learning how to eliminate as many “disruptions” as possible (including the self-imposed ones) is also a key step in creating a blueprint for a productive day. Here is a great three step approach to re-evaluating your priorities in order to get the most out of your day.

The Time Management Trifecta

 

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A Checklist For Before You Hit “Publish”

If you’re doing your best to blog on a regular (ok, somewhat regular) basis, wouldn’t you like to make sure you’re getting the most value for your time and efforts? Here’s a handy checklist to keep at your fingertips as you’re creating all of that fabulous and helpful content. And for more detail on maximizing the effectiveness of each blog post, you can read the full article below.

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The Complete Social Media Checklist For Writing Winning Posts

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